📊 sales7 nodes⏱20-25 min

Customer Feedback → Sentiment Analysis → Slack

Never let a frustrated customer go unnoticed — or a happy one go uncelebrated. This workflow receives feedback from any source (Typeform, Google Forms, email, webhook), runs it through sentiment analysis using local AI (Ollama) or an external API, and routes the results: positive feedback goes to #testimonials for marketing to amplify, neutral feedback is logged to Google Sheets for trends, and negative feedback triggers an @here alert in #urgent-support with the full feedback text and customer contact info. All feedback is logged to Google Sheets with sentiment score and timestamp for tracking trends over time.

feedbacksentimentslacksupport
$14

One-time purchase

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How It Works

1Receive

Webhook captures feedback from any form or source

2Analyze

Sentiment analysis via local Ollama (zero cost) or external API

3Route

Positive → #testimonials, Neutral → Sheets, Negative → #urgent-support @here

4Log

All feedback archived to Google Sheets with sentiment score and timestamp

📋 Prerequisites

  • •Feedback source (Typeform, Google Forms, or any webhook-capable form)
  • •Slack workspace with webhooks
  • •Local Ollama running (hermes3:8b) OR external sentiment API key
  • •Google Sheets for logging

🎁 What You Get

  • ✓Importable n8n workflow JSON file
  • ✓Webhook receiver configuration
  • ✓Sentiment analysis integration (Ollama or API)
  • ✓Slack routing logic (positive/neutral/negative)
  • ✓Google Sheets feedback log with sentiment scores

📖 Setup Guide

## Setup Guide 1. **Webhook Trigger**: Receives feedback from any source (Typeform, Google Forms, email) 2. **Set node**: Extract feedback text, customer email, source 3. **HTTP Request node**: Send to local sentiment analysis model (Ollama or API) 4. **Switch node**: Route based on sentiment score - Positive → Slack #testimonials channel - Neutral → Google Sheets feedback log - Negative → Slack #urgent-support with @here 5. **Google Sheets node**: Log all feedback with sentiment and timestamp > 💡 **Pro tip**: Connect to local Ollama for zero-cost sentiment analysis. Add auto-reply for negative feedback within 2 hours.

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